Jewelers Mutual Group is proud to announce it has received over 10,000 Trustpilot reviews, with an overall TrustScore of 4.8 out of 5. Trustpilot, a leading global review platform, allows consumers to rate their experience with a company in a public, transparent way. The TrustScore is an overall measurement of reviewer satisfaction, based on all the service and location reviews a business receives.
With the insurance group’s dedication to continuous improvement, customers are asked to rate their experience at various touchpoints throughout the customer journey. Providing a review is completely voluntary but offers Jewelers Mutual greater insights into overall customer satisfaction.
“The voice of the customer is very important to us,” said Nancy Finch, Jewelers Mutual senior director of customer care and operations. "These reviews help other potential customers make an informed decision about our product and service but also helps us gain valuable feedback to continue to improve the experience. Our customers appreciate us asking because it shows we really do care.”
Jewelers Mutual has been a strong presence in the jewelry industry for over 100 years, by protecting both jewelry businesses and personal jewelry owners. The positive comments generated from the reviews are an example of their dedication to honoring and protecting jewelry, sharing their expertise, and delivering exceptional customer experiences.
“Companies that are open and willing to learn from their customer feedback will always thrive and be able to improve their business experience,” said Brian Merritt, VP of revenue at Trustpilot. “We take pride in working with businesses who are committed to transparency, innovation, and their customers.”
Trustpilot allows customers to leave reviews on Jewelers Mutual and its customer support. Read more about their experiences.
About Trustpilot
Trustpilot was founded in 2007 with a vision to create an independent currency of trust.
We are a digital platform that brings businesses and consumers together to foster trust and inspire collaboration. We are free to use, open to everybody and built on transparency.
Trustpilot hosts reviews to help consumers shop with confidence, and deliver rich insights to help businesses improve the experience they offer. The more consumers use our platform and share their own opinions; the richer the insights we offer businesses; and the more opportunities they have to earn the trust of consumers, from all around the world.
Trustpilot has over 700 employees and is headquartered in Copenhagen, with operations in London, Edinburgh, New York, Denver, Melbourne, Berlin and Vilnius.