CIO John Kreul Shares Proactive AI Efforts To Enhance the Customer Experience and Business Operations
Authority Magazine sat down with Jewelers Mutual's Chief Information Officer, John Kreul, to discuss the state of AI and the company's current approach. Given Jewelers Mutual's technology focus and commitment to a culture of test and learn, Kreul discusses how he and the team continue to prioritize integrating AI into processes that can drive both operational excellence and hyper personalized customer experiences.
"Our team has begun experimenting with generative AI to help streamline business operations. The pieces that underlie generative AI are capable of doing natural language tasks, like classifying text into categories or summarizing large amounts of text or transcripts," said Kreul.
"We will keep finding ways to bring more value to our customers and the jewelry industry we serve with innovative solutions that improve and enhance their experiences. After 111 years, we are only just getting started."